Privacy Policy

Sydneywide Coach Hire (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website or services.

Information We Collect

We may collect personal information including:

• Name and contact details (email, phone number)
• Company or organisation name
• Booking details and travel requirements
• Billing and payment information
• Website usage data and cookies
• IP address and browser information
• Any information voluntarily provided through forms or correspondence

How We Collect Information

Information is collected when you:

• Submit a quote request
• Make a booking enquiry
• Contact us by phone or email
• Subscribe to marketing communications
• Use our website
• Engage with us via social media

Use of Personal Information

We use personal information to:

• Provide coach hire and transport services
• Respond to enquiries and prepare quotes
• Confirm bookings and manage operations
• Issue invoices and process payments
• Improve our website and services
• Send relevant service updates
• Comply with legal and regulatory obligations

Disclosure of Information

We may disclose personal information to:

• Drivers and operational staff for booking fulfilment
• Payment processing providers
• IT and website service providers
• Insurance providers where required
• Government or regulatory authorities where required by law
• Professional advisers

We do not sell personal information to third parties.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no internet transmission is completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. You can disable cookies through your browser settings.

Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

Retention of Information

Personal information is retained only for as long as necessary to fulfil business, legal and regulatory requirements.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Contact Us

Sydneywide Coach Hire
Email: coachhiresyd@gmail.com
Website: www.coachhiresydney.com.au

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint.