Lost Property Policy

Sydneywide Coach Hire maintains a structured lost property register for items located on vehicles. Reasonable efforts are made to assist passengers in recovering belongings; however, successful identification depends on the accuracy and completeness of the information provided.

Reporting a Lost Item

Passengers who believe they have left an item on a vehicle should contact us promptly with detailed information. General enquiries such as “I left my phone on one of your buses” cannot be investigated due to fleet size and operational logistics.

To enable investigation, the following details are required:

• Booking reference number or invoice number
• Date and time of travel
• Pickup and drop-off locations
• Description of the item (including brand, colour, distinguishing features)

These details allow identification of the relevant service, vehicle, and driver. If you do not have the booking information, please obtain it from the person or organisation that made the booking, as they receive all booking documentation.

Processing and Storage of Found Items

Items found on vehicles and handed to drivers are transferred to secure storage. Reasonable efforts will be made to contact the hirer associated with the service to arrange return.

Drivers conduct a visual inspection after passengers disembark. However, items that are concealed, obstructed, or hidden beneath rubbish may not be detected. If a subsequent passenger finds an item and does not hand it in, this is outside our control.

All reported lost items are recorded in the lost property register in case they are later located.

Hirer Responsibilities

The hirer is responsible for ensuring a final check of the vehicle before disembarking or nominating a responsible person to do so. For large groups, internal enquiries should also be conducted, as another passenger may have collected the item intending to return it later.

Before contacting Sydneywide Coach Hire, the hirer should confirm with all group members whether the missing item has already been located.

Unclaimed Property

Unclaimed items are securely stored for three (3) months from the date they are handed in. After this period, unclaimed property may be donated to charity or otherwise disposed of.

Limitation of Liability

Sydneywide Coach Hire accepts no responsibility or liability for items left on vehicles. Responsibility rests with the hirer to ensure the vehicle is checked prior to disembarking at the conclusion of each service. This applies even where the same vehicle is scheduled for later use, as operational requirements may result in reassignment between services.

Claiming Lost Property

To lodge a lost property enquiry, please provide:

• Exact description of the lost item
• Approximate seating position (e.g. driver side, front middle section)
• Brand name or distinguishing details for similar items (e.g. sunglasses)
• Travel date and booking reference

Contact Details
Email: coachhiresyd@gmail.com

Incomplete information may delay or prevent identification.